Frequent Asked Questions:
We have an extremely low return rate, which speaks for the quality and service of our products and store. However, in the event you do need to return an item, we try to make it "hassle free". If you purchase a belt that is too long, it will probably be more economical for you to take it to the closest clothing accessories shop (or belt stand in the closest mall) and have them punch some extra holes in the belt.
The following conditions apply to refunds/exchanges:
2. An item may be returned or exchanged within 30 days (postmarked) of our shipping date.
10. Unauthorized returns will be refused.
11. All Returns/Exchanges will be processed within 30 Business days of receipt to our office. If you need your exchange order in a hurry we recommend placing a new order and sending the Return/Exchange products for a refund.
DURING THE HOLIDAYS (NOVEMBER 15 - DECEMBER 23), OUR RETURN POLICY IS 60 DAYS FROM THE DAY THE ORDER WAS SHIPPED OUT.
You can place in your cart all the products you like and then simply change the zip code under the “shipping Options” at the bottom and click on “Recalculate”. The adjusted shipping rates will appear.
We are committed to safeguarding customer information and combating fraud. We have implemented industry leading security initiatives, and our data is protected by the strongest encryption methods and security protocols available. We are using the latest 128-bit Secure Socket Layer (SSL) technology for secure Internet Protocol (IP) transactions. We employ industry leading encryption hardware and software methods and security protocols to protect customer information.
In addition, we have the Mcafee Secure certification which prevents over 99.99% of hacker crime. Their service, the leading in the industry, tests and certifies our site daily to pass the FBI/SANS Internet Security Test. The "live" Mcafee Secur mark (on the top of each page) appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.
Can I simply fax in my order?
We apologize but at this time we have stopped recieving FAX orders.
Does each buckle come with a belt?
We have tried giving out free belts with every purchase of a buckle but they were of poor quality, something we want to avoid. Therefore, we decided to sell high quality belts that will last for years and lowered the price of our buckles.
I live outside of the US are the any other charges?
What carrier do you use to ship your products?
How long before I get my order?
Can I track my order?
I have a business and would like to sell your products. Do I get a better price?
I am looking for a specific design. Is there a way I can sort your products by design?
I forgot the password and can’t login. What do I do?
I was told my transaction was declined. Why I see several transactions on my credit card?
Special note for international customers
Please be aware that USPS First Class Mail International shipments normally take 2 to 6 weeks to be delivered. However, there is no guaranteed delivery date for USPS First Class Mail International shipments. Therefore, it could take even longer. We have had some USPS First Class Mail International shipments take up to 2 months to be delivered. If you need your order by a certain date or if you want your order to be delivered faster, please take this notice into consideration and select a different international shipping method. Also, there are no reliable tracking numbers for this type of shipment, only a customs declaration number, which may not be updated, since USPS is not required to update the customs number with new tracking status information for this type of shipment. Therefore, your package could be delivered without the customs declaration number ever being updated.
Do you have a catalog?
What happens if the carrier I used claims the package was delivered but I never received it?
Our carriers, USPS and UPS are generally very reliable. However, the above scenario, although not common, could happen. If this happens, we suggest you double-check to make sure the package was not left anywhere around the house, porch, stairs, with neighbors etc. If none found, you are welcome to contact the carrier yourself, using the tracking / confirmation number we provided you. If you can’t resolve the issue with them, you are welcome to contact us and we will contact the carrier. UPS, on some occasions, will take responsibility for their packages (if left at a non-secure location) and will refund the cost of the order. USPS will not do that (unless you contact us at the time of the order and ask for the packaged to be insured). Hot Buckles Inc. will NOT be responsible for such loss. The best you can do to avoid this scenario is to use UPS (which allows tracking at any point in time) to a business location or other location where it can be left with someone.