Frequent Asked Questions:
What is your Return Policy?
We have an extremely low return rate, which speaks for the quality and service of our products and store. However, in the event you do need to return an item, we try to make it "hassle free". If you purchase a belt that is too long, it will probably be more economical for you to take it to the closest clothing accessories shop (or belt stand in the closest mall) and have them punch some extra holes in the belt.
The following conditions apply to refunds/exchanges:
1. An item may be returned or exchanged within 14 days (postmarked) of our shipping date.
2. Item must be in new/unused condition with all original tags and packaging
3. NO COD's accepted.
4. NO returns on custom orders.
5. Shipping costs are not refundable, unless a mistake was done on our end.
6. Items are refunded to the same credit card with which the order was originally placed or through paypal.
7. Returns or exchanges will not be accepted for items on SALE.
8. Please make sure to specify what you wish to do (Refund / Exchange. If exchnage, what would you like to exchange to).
DURING THE HOLIDAYS (NOVEMBER 23 - DECEMBER 23), OUR RETURN POLICY IS 30 DAYS FROM THE DAY THE ORDER WAS SHIPPED OUT.
Make sure to ask USPS (if they are chosen as carrier) for delivery confirmation. Also, please write your order number on the label outside the box.
Please return items to:
Hot buckles, Inc. – Returns Department
5416 Airport Blvd.
Tampa, FL 33634
USA
Shipping Cost
You can place in your cart all the products you like and then simply change the zip code under the “shipping Options” at the bottom and click on “Recalculate”. The adjusted shipping rates will appear.
Is it safe to buy on your web site?
We are committed to safeguarding customer information and combating fraud. We have implemented industry leading security initiatives, and our data is protected by the strongest encryption methods and security protocols available. We are using the latest 128-bit Secure Socket Layer (SSL) technology for secure Internet Protocol (IP) transactions. We employ industry leading encryption hardware and software methods and security protocols to protect customer information.
In addition, we have the HACKER SAFE certification which prevents over 99.99% of hacker crime. Their service, the leading in the industry, tests and certifies our site daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark (on the top of each page) appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.
Can I simply fax in my order?
If you prefer to fax in your order as opposed to completing your order online, please fill out our ORDER FORM and fax it to: 813-881-1206
Does each buckle come with a belt?
NO.
We have tried giving out free belts with every purchase of a buckle but they were of poor quality, something we want to avoid. Therefore, we decided to sell high quality belts that will last for years and lowered the price of our buckles.
How do I know which size belt to order?
Most of our belts come in the following sizes: Small, Medium, Large, X-large, 2X-large, and sometimes 3XL. The sizes in Inches and cm are below:
|
Belt Size |
Inches |
Centimeters |
|
Small |
30-32 |
76-81 |
|
Medium |
33-35 |
84-89 |
|
Large |
36-38 |
91-96.5 |
|
X-Large |
39-42 |
99-107 |
|
2X-Large |
43-45 |
109-114 |
|
3X-Large |
46-48 |
117-122 |
Can I purchase Gift Certificates?
Yes! Gift Certificates are available, call 813-881-1201 to order your Gift Certificate for any amount.
How much is shipping charges?
Shipping charges depends on the weight of the products you purchase and is calculated in real time with the USPS terminal.
What carrier do you use to ship your products?
We use the United States Postal Service and UPS.
How long before I get my order?
Most of our items are in stock at all times. Therefore, we currently ship 95% of our orders within 2 business days. If an item happens to be on backorder, we will notify you immediately.
Priority Mail usually takes 2-3 business days within the US. First Class mail takes 2-5 business days.
Allow 1-2 weeks for international orders due to customs regulations.
Can I track my order?
Because our customers have requested the best priced shipping in the industry and we listened, we ship all items using the United States Postal Service and using Priority mail which is one of the safest. Unfortunately, there is no way to track these packages, though you will recieve a delivery confirmation number.
How do I know when my buckle is shipped?
When you order with us, we will email an order confirmation to you, informing you of the date it was shipped.
What payment methods do you accept?
We accept payments from all major credit cards including Visa, Mastercard and Amex. You can pay us through paypal to our account there (orders@hotbuckles.com.
I have a business and would like to sell your products. Do I get a better price?
We have a section for wholesale for customers who have businesses and can sell our products. The order minimum to purchase wholesale is $100. click on the “wholesale” link on the top menu of this page to get there.
I am looking for a specific design. Is there a way I can sort your products by design?
To make life easier for our customers, we have developed an algorithm that sorts our products by design. Click HERE to shop by design.
I forgot the password and can’t login. What do I do?
Click HERE to type your email address and get your password emailed to you.
What if my credit card gets declined?
There are 3 possible reasons:
- You exceeded your credit limit. Advice: try another card
- Billing address doesn't match cardholder's bank records. Advice: check out your last statement and try again
- You entered the wrong CVV2 code. Advice: locate the code on your card and try again
I was told my transaction was declined. Why I see several transactions on my credit card?
When you entered the billing information and your credit card number, we passed that information to your bank. If there is such a credit card, your bank froze some money to make sure it will be available in case the transaction will be completed. For some reason your transaction was declined and we informed your bank about that through our payment gateway. But the bank will not release the money immediately for their own reasons. Usually they hold the money for up to 10 days, but sometimes it can be held for up to 30 days. If you still do not believe us, just call your bank and ask them if the money LEFT your account.
So, if I try 5 times and 5 times I was told my transaction is declined, there is a whole bunch of frozen money on my credit card?
Yes. It is a way banks work nowadays. Just wait several days and your money will be released.
Special note for international customers
We now offer “First class international” shipping option. This option is the most economical but time frame varies and could take weeks, if not more, to reach the destination.
I want to share my belt buckles collection with people. Where can I do that?
Click HERE to go to our belt buckles community forum and leave your opinion, tell your stories or juts meet new friends.
Do you have a catalog?
Because our items are constantly changing to keep only the best items at the best prices, we do not offer a paper catalog.
What happens if the carrier I used claims the package was delivered but I never received it?
Our carriers, USPS and UPS are generally very reliable. However, the above scenario, although not common, could happen. If this happens, we suggest you double-check to make sure the package was not left anywhere around the house, porch, stairs, with neighbors etc. If none found, you are welcome to contact the carrier yourself, using the tracking / confirmation number we provided you. If you can’t resolve the issue with them, you are welcome to contact us and we will contact the carrier. UPS, on some occasions, will take responsibility for their packages (if left at a non-secure location) and will refund the cost of the order. USPS will not do that (unless you contact us at the time of the order and ask for the packaged to be insured). Hot Buckles Inc. will NOT be responsible for such loss. The best you can do to avoid this scenario is to use UPS (which allows tracking at any point in time) to a business location or other location where it can be left with someone.
USPS Express Shipping Chart:
|
Order Before |
Expected Delivery |
|
Monday 1PM EST |
Tuesday |
|
Tuesday 1PM EST |
Wednesday |
|
Wednesday 1PM EST |
Thursday |
|
Thursday 1PM EST |
Friday |
|
Friday 1PM EST |
Monday |
|
Saturday 1PM EST |
Tuesday |
|
Sunday 1PM EST |
Tuesday |
Please allow one extra business day if a holiday falls on or between the order date and expected delivery date.
|
