Frequent Asked Questions:

What is your Return Policy?

We have an extremely low return rate, which speaks for the quality and service of our products and store. However, in the event you do need to return an item, we try to make it "hassle free". If you purchase a belt that is too long, it will probably be more economical for you to take it to the closest clothing accessories shop (or belt stand in the closest mall) and have them punch some extra holes in the belt.

  

The following conditions apply to refunds/exchanges:
1. Please email us at Returns@HotBuckles.com with your order number to obtain a RMA number (Return Merchandise Authorization) and if approved you will receive an email with an RMA number.

2. An item may be returned or exchanged within 30 days (postmarked) of our shipping date.
3. Item must be in new/unused condition with all original tags and packaging
4. NO COD's accepted.
5. NO returns on custom orders.
6. Shipping costs are not refundable, unless a mistake was done on our end.
7. Items are refunded to the same credit card with which the order was originally placed or through paypal.
8. Returns or exchanges will not be accepted for items on
SALE.
9. Please make sure to specify what you wish to do (Refund / Exchange. If exchange, what would you like to exchange to).

10. Unauthorized returns will be refused.

 

11. All Returns/Exchanges will be processed within 30 Business days of receipt to our office. If you need your exchange order in a hurry we recommend placing a new order and sending the Return/Exchange products for a refund.  

 

DURING THE HOLIDAYS (NOVEMBER 15 - DECEMBER 23), OUR RETURN POLICY IS 60 DAYS FROM THE DAY THE ORDER WAS SHIPPED OUT.


 

Shipping Cost

 

You can place in your cart all the products you like and then simply change the zip code under the “shipping Options” at the bottom and click on “Recalculate”. The adjusted shipping rates will appear.

 

Is it safe to buy on your web site?

We are committed to safeguarding customer information and combating fraud. We have implemented industry leading security initiatives, and our data is protected by the strongest encryption methods and security protocols available. We are using the latest 128-bit Secure Socket Layer (SSL) technology for secure Internet Protocol (IP) transactions. We employ industry leading encryption hardware and software methods and security protocols to protect customer information.

In addition, we have the Mcafee Secure certification which prevents over 99.99% of hacker crime. Their service, the leading in the industry, tests and certifies our site daily to pass the FBI/SANS Internet Security Test. The "live" Mcafee Secur mark (on the top of each page) appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.

Can I simply fax in my order?

We apologize but at this time we have stopped recieving FAX orders.

Does each buckle come with a belt?
NO.

We have tried giving out free belts with every purchase of a buckle but they were of poor quality, something we want to avoid. Therefore, we decided to sell high quality belts that will last for years and lowered the price of our buckles.


How do I know which size belt to order?
Most of our belts come in the following sizes: Small, Medium, Large, X-large, 2X-large, and sometimes 3XL. The sizes in Inches and cm are below:

Belt Size

Inches

Centimeters

Small

30-32

76-81

Medium

33-35

84-89

Large

36-38

91-96.5

X-Large

39-42

99-107

2X-Large

43-45

109-114

3X-Large

46-48

117-122

 


Can I purchase Gift Certificates?
Yes! Gift Certificates are available, call 954-925-0023 to order your Gift Certificate for any amount. or purchase it HERE

I live outside of the US are the any other charges?
Be prepared for any brokerage fees, duties, or taxes that your local carrier may charge you before the item is delivered, to avoid any delays. We will not declare packages at a lower value. No exceptions.

How much is shipping charges?
Shipping charges depends on the weight of the products you purchase and is calculated in real time with the Shipping carrieer terminal.

What carrier do you use to ship your products?
We use the United States Postal Service FEDEX and UPS.

How long before I get my order?
Most of our items are in stock at all times. Therefore, we currently ship 95% of our orders within 2 business days. If an item happens to be on backorder, we will notify you immediately.
Priority Mail usually takes 2-3 business days within the US. First Class mail takes 2-5 business days.
Allow 1-2 weeks for international orders due to customs regulations.

Can I track my order?
Yes, you can! if you ordered with FedEx or UPS there is a real live tracking of the item, you can do that by logging into your account and clicking on the tracking number corresponding with your order. We also ship all with the United States Postal Service and using Priority mail which is one of the safest methods Unfortunately, there is no way to gurantee these packages, though you will recieve a delivery confirmation number which will provide some sort of a tracking.

How do I know when my buckle is shipped?
When you order with us, we will email an order confirmation to you, informing you of the date it was shipped.

What payment methods do you accept?
We accept payments from all major credit cards including Visa, Mastercard and Amex and Paypal.

I have a business and would like to sell your products. Do I get a better price?
We have a section for wholesale for customers who have businesses and can sell our products. The order minimum to purchase wholesale is $100. click on the “wholesale” link on the top menu of this page to get there.

I am looking for a specific design. Is there a way I can sort your products by design?
To make life easier for our customers, we have developed an algorithm that sorts our products by design. Click
HERE to shop by design.

I forgot the password and can’t login. What do I do?
Click
HERE to type your email address and get your password emailed to you.

What if my credit card gets declined?
There are 3 possible reasons:

  • You exceeded your credit limit. Advice: try another card
  • Billing address doesn't match cardholder's bank records. Advice: check out your last statement and try again
  • You entered the wrong CVV2 code. Advice: locate the code on your card and try again

I was told my transaction was declined. Why I see several transactions on my credit card?
When you entered the billing information and your credit card number, we passed that information to your bank. If there is such a credit card, your bank froze some money to make sure it will be available in case the transaction will be completed. For some reason your transaction was declined and we informed your bank about that through our payment gateway. But the bank will not release the money immediately for their own reasons. Usually they hold the money for up to 10 days, but sometimes it can be held for up to 30 days. If you still do not believe us, just call your bank and ask them if the money LEFT your account.


So, if I try 5 times and 5 times I was told my transaction is declined, there is a whole bunch of frozen money on my credit card?
Yes. It is a way banks work nowadays. Just wait several days and your money will be released.

 

Special note for international customers
We now offer “
First class international” shipping option. This option is the most economical but time frame varies.

Please be aware that USPS First Class Mail International shipments normally take 2 to 6 weeks to be delivered. However, there is no guaranteed delivery date for USPS First Class Mail International shipments. Therefore, it could take even longer. We have had some USPS First Class Mail International shipments take up to 2 months to be delivered. If you need your order by a certain date or if you want your order to be delivered faster, please take this notice into consideration and select a different international shipping method. Also, there are no reliable tracking numbers for this type of shipment, only a customs declaration number, which may not be updated, since USPS is not required to update the customs number with new tracking status information for this type of shipment. Therefore, your package could be delivered without the customs declaration number ever being updated.

Do you have a catalog?
Because our items are constantly changing to keep only the best items at the best prices, we do not offer a paper catalog.

What happens if the carrier I used claims the package was delivered but I never received it?

Our carriers, USPS and UPS are generally very reliable. However, the above scenario, although not common, could happen. If this happens, we suggest you double-check to make sure the package was not left anywhere around the house, porch, stairs, with neighbors etc. If none found, you are welcome to contact the carrier yourself, using the tracking / confirmation number we provided you. If you can’t resolve the issue with them, you are welcome to contact us and we will contact the carrier. UPS, on some occasions, will take responsibility for their packages (if left at a non-secure location) and will refund the cost of the order. USPS will not do that (unless you contact us at the time of the order and ask for the packaged to be insured). Hot Buckles Inc. will NOT be responsible for such loss. The best you can do to avoid this scenario is to use UPS (which allows tracking at any point in time) to a business location or other location where it can be left with someone.  


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