DURING THE HOLIDAYS (NOVEMBER 15 - DECEMBER 23), OUR RETURN POLICY IS 60 DAYS FROM THE DAY THE ORDER WAS SHIPPED OUT.
We have an extremely low return rate, which speaks for the quality and service of our products and store. However, in the event you do need to return an item, we try to make it "hassle free". If you purchase a belt that is too long, it will probably be more economical for you to take it to the closest clothing accessories shop (or belt stand in the closest mall) and have them punch some extra holes in the belt.
The following conditions apply to refunds/exchanges:
1. Please email us at Returns@HotBuckles.com with your order number to obtain a RMA number (Return Merchandise Authorization) and if approved you will receive an email with an RMA number.
2. An item may be returned or exchanged within 30 days (postmarked) of our shipping date.
3. Item must be in new/unused condition with all original tags and packaging
4. NO COD's accepted.
5. NO returns on custom orders.
6. Shipping costs are not refundable, unless a mistake was done on our end.
7. Items are refunded to the same credit card with which the order was originally placed or through paypal.
8. Returns or exchanges will not be accepted for items on SALE.
9. Please make sure to specify what you wish to do (Refund / Exchange. If exchange, what would you like to exchange to).
10. Unauthorized returns will be refused.
11. All Returns/Exchanges will be processed within 30 Business days of receipt to our office. If you need your exchange order in a hurry we recommend placing a new order and sending the Return/Exchange products for a refund.